Fees and cancellations
What our services cost, how billing works and what happens if you need to cancel. We'll always confirm costs with you before we start.
Private fees
These apply when you pay yourself, including when you claim back part of the cost from a health fund or Medicare.
| Service | Fee |
|---|---|
| Initial assessmentUp to two hours, including a short summary of recommendations | $380.00 |
| Therapy sessionAround 60 minutes at home, in the community or by telehealth | $190.00 |
| Short reviewAround 30 minutes, often by telehealth | $100.00 |
| Report writingCharged per hour, with an estimate given first | $190.00 |
| TravelPer hour of travel beyond the first 20 minutes each way | $95.00 |
Occupational therapy services are generally GST free.
Medicare GP plans
If your GP refers you under a chronic condition management plan, Medicare pays a rebate towards up to five allied health sessions each calendar year, shared across all the allied health professionals you see. You pay our fee and claim the rebate, or we can help you claim it.
Private health insurance
If your extras cover includes occupational therapy, you can claim part of the cost from your fund. Rebates vary between funds and policies, so check with yours first.
NDIS participants
For NDIS participants, we charge in line with the current NDIS Pricing Arrangements and Price Limits, including travel and report writing where they apply. Your service agreement lists the exact rates. Read more on our NDIS page.
Support at Home
Services are invoiced to your Support at Home provider at the rate agreed with them. We will confirm this with you and your provider before we start.
Paying your invoice
We send an invoice after each appointment, or monthly for regular sessions. Payment is due within 14 days.
Cancellations and missed appointments
Life happens, and we understand that plans change. Please let us know as early as you can if you need to cancel or move an appointment, so we can offer the time to someone else.
- Private clients: cancellations with less than 24 hours notice may be charged a cancellation fee
- NDIS participants: short notice cancellations are charged in line with the NDIS Pricing Arrangements and Price Limits, as set out in your service agreement
- If we need to cancel, there is never a charge to you, and we'll find another time as soon as we can
If something serious has come up, talk to us. We use common sense.